Privacy policy
Privacy Policy
Last Updated: June 23, 2026
At OC Rug Liquidators, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our store, website, or use our services.
1. Information We Collect
We may collect personal information that you provide to us, including but not limited to:
• Contact Information: Name, email address, phone number, mailing address, billing and/or shipping address, company or business name, product and service inquiries, purchase and transaction information, trade account or wholesale information, photographs or details of rugs submitted for cleaning, repair, appraisal, or other services, messages and other information you provide when contacting us.
• Payment Information: When you make a purchase, payment information may be collected and processed by our payment-processing providers. We generally do not directly store complete credit or debit card information.
• Information Collected Automatically: When you visit our website, we and our website service providers may automatically collect certain information, including internet protocol address, browser and device type, operating system, referring website, pages viewed, time spent on the website, approximate location derived from your IP address, website interactions and browsing activity.
2. How We Use Your Information
Your information is used to provide and improve our services, including:
Processing orders and service requests; arrange shipping, delivery, pickup, or returns; provide rug cleaning, washing, repair, restoration, or related services; respond to questions and requests; provide estimates or quotes; manage wholesale or trade accounts; communicate about orders, services, and appointments; maintain and improve our website, products, and services; prevent fraud, misuse, or security incidents; maintain business and transaction records; comply with legal and regulatory requirements; send promotional communications when permitted by law.
You may unsubscribe from promotional emails by using the unsubscribe link included in the email or by contacting us.
3. Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies. These technologies may help the website function properly, remember visitor preferences, understand website traffic, measure advertising performance, and improve the visitor experience.
Some cookies are necessary for the website to operate. Other cookies, including analytics or advertising cookies, may be controlled through the website’s cookie settings when available. You may also adjust your browser settings to reject or delete cookies. Disabling cookies may affect certain website functions.
4. How We Disclose Information
We do not sell personal information.
We may disclose information to third parties when reasonably necessary to operate our business, including:
• Website hosting and technology providers
• Payment processors
• Shipping and delivery companies
• Marketing and advertising providers
• Analytics providers
• Customer service providers
• Professional advisers, including accountants, attorneys, and insurers
• Government agencies or law-enforcement authorities when required by law
These providers may access information only as necessary to perform services for us or as otherwise permitted by law.
We may also disclose information in connection with a merger, sale, financing, reorganization, or transfer of some or all of our business assets.
5. Advertising and Analytics
We may use website analytics and advertising services to understand how visitors interact with our website and to measure or improve advertising campaigns.
Depending on the tools enabled on the website, these providers may use cookies or similar technologies to collect information about website activity. Visitors may manage nonessential cookies through our cookie settings when available.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide our products and services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, or regulatory obligations.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission, electronic storage system, or security measure is completely secure. We cannot guarantee the absolute security of information transmitted through our website.
8. Your Privacy Choices and Rights
Depending on applicable law, you may have certain privacy rights, which may include the right to request:
• Information about the personal information we collect and use
• Access to personal information maintained about you
• Correction of inaccurate personal information
• Deletion of certain personal information
• Information about categories of third parties to whom information is disclosed
• Withdrawal from certain marketing communications
• Other rights provided under applicable privacy laws
To submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing a request. Certain information may be retained when permitted or required by law.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
9. Third-Party Websites
Our website may contain links to websites or services operated by third parties. OC Rug Liquidators does not control and is not responsible for the privacy practices, security, or content of those third-party services. We encourage visitors to review the privacy policies of third-party websites before providing information.
10. Do Not Track Signals
Some web browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests. You may manage cookies and similar technologies through your browser settings or any cookie controls available on our website.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. We encourage visitors to review this Privacy Policy periodically.
12. Contact Us
OC Rug Liquidators
22741 Lambert Street, Suite 1602
Lake Forest, CA 92630
Email: Moe@ocrugliquidators.com
Phone: +1 (949) 636-3456